Refund policy
30-day Whole-Day Guarantee
If your Easy Miles product doesn't make your walking days more comfortable, email support@geteasymiles.com within 30 days of delivery and we'll make it right with a refund.
How to request a refund
- Email support@geteasymiles.com with your order number and a short note on what didn't work.
- We reply within 2 business days with next steps. In some cases we may ask you to return the item, and we'll give you the return details. Please don't send items back without contacting us first.
- Once your refund is approved, it goes back to your original payment method. Your bank may take a few days to show it.
Damaged, faulty or wrong items
Email us a photo within 30 days of delivery and we'll send a replacement or refund at no cost to you.
Your rights
This policy doesn't limit any rights you have under consumer law where you live, including the Australian Consumer Law.